1. General Provisions
1.1. This Refund and Exchange Policy is designed to ensure customer rights and to clarify the conditions under which refunds or exchanges are processed in compliance with the laws of the Republic of Latvia, including the Consumer Rights Protection Law.
1.2. This policy applies to all products and services purchased from the Company.
1.3. The Company reserves the right to make changes to this policy without prior notice. The updated policy will be published on the Company’s website.
2. Product Exchange and Refunds
2.1. Customers have the right to return or exchange a product within 14 days from the date of receipt, provided that:
- The product has not been used.
- It is in its original packaging.
- The visual and technical condition is undamaged.
2.2. To initiate a return or exchange, customers must contact the Company using the contact details provided on the website and submit a request for return or exchange.
2.3. Customers must provide the original proof of purchase (invoice or receipt).
2.4. When returning a product, the customer is responsible for ensuring that the item is securely packaged to avoid damage during transportation.
2.5. The return shipping costs are covered by the customer, except in cases where the return is due to a Company error or a defective product.
2.6. If the returned product does not meet the return criteria (e.g., it has been used or damaged), the Company reserves the right to deny a refund or exchange.
3. Refund Procedure
3.1. Refunds will be processed within 14 days after the Company receives and inspects the returned product.
3.2. Refunds will be issued using the same payment method as used for the original purchase, unless otherwise agreed with the customer.
3.3. If the returned product was purchased using a gift card or discount coupon, the refund will be issued in the form of a gift card or coupon.
4. Damaged or Incorrect Products
4.1. If a customer receives a defective or incorrect product, the Company will either replace the item or provide a full refund.
4.2. Customers must notify the Company about defects or discrepancies within 7 days of receiving the product.
4.3. The Company reserves the right to request photos or other proof to verify the defect or issue.
5. Contact Information
For any questions or concerns, please contact us:
📧 Email: info@apexglobal.lv
📞 Phone: +371 29151845